Zoya99 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how securely it is stored.
By using zoya99's website, mobile app, or any of our services, you agree to this Privacy Policy. This policy governs our Terms & Conditionsapplies in conjunction with.
This policy has been written in plain language with Bangladeshi users in mind. If any part is unclear, feel free to reach out to our support team — we're happy to help.
Zoya99 only collects what's necessary — nothing more. The data we collect falls into three categories:
Information you provide directly:
| Data Type |
When it's collected |
Why It's Needed |
| Name & Mobile Number |
At the Time of Registration |
Account Creation & Verification |
| Date of Birth |
At the Time of Registration |
Age Verification (18+) |
| Payment Information |
On Deposit/Withdrawal |
To process transactions |
| National ID |
For KYC verification |
Identity Verification |
Automatically collected information:
- IP address & device type
- Browser information & operating system
- Page visits and session duration
- Gaming Activity & Betting History
- Login time & location data
We do not store your full bank account details or card numbers. Payment information is processed directly through your mobile banking provider.
3
How We Use Your Information
Collected data is used solely to improve your experience and ensure platform security. Details below:
- Account management: Login verification, password reset, and maintaining account security
- Transaction Processing: To process deposits, withdrawals, and bonus payouts
- Customer Support: Resolving issues and handling complaints
- Fraud Prevention: Detecting and blocking suspicious activity
- Personalized experience: To show you games and offers tailored to your preferences
- Legal compliance: To meet regulatory requirements
- Platform Improvement: Analyzing user experience to improve our services
We do not share your information with third parties for advertising purposes. zoya99's internal analytics are used solely to improve the platform.
4
Data Sharing & Third Parties
Zoya99 never sells your personal data. However, limited information may be shared with trusted partners in certain situations:
| Who We Share With |
What data |
Why |
| Payment Providers |
Transaction Data |
To complete payments |
| KYC Verification Providers |
Identity Document Details |
To verify your identity |
| Security Services |
IP & device information |
To prevent fraud |
| Law Enforcement |
Legally Required Information |
To comply with legal orders |
All third-party partners are bound by strict confidentiality agreements. They may only use your data for specified purposes and cannot share it elsewhere.
To protect your data, zoya99 uses multiple layers of industry-standard security:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
- Two-Factor Authentication (2FA): An extra layer of security at login
- Firewall Protection: Advanced firewall to block unauthorized access
- Regular security audits: Penetration testing by external security experts
- Restricted access: Only authorized staff can access data on a need-to-know basis
- Data Backup: Regular backups are stored in a secure location
That said, no system on the internet can guarantee 100% security. Should a data breach ever occur, we will notify affected users as quickly as possible and take every necessary step to resolve the issue.
Cookies are small text files stored in your browser. zoya99 uses three types of cookies:
-
Essential Cookies: Essential for running the platform — maintains login sessions and ensures security. These cannot be disabled.
-
Functional Cookies: Remembers your preferences — such as language settings or favorite games. These are optional.
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Analytics Cookies: We can see how many users visit each page, but this data is aggregated and anonymous — never tied to any individual.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
As a zoya99 user, you have the following rights:
-
Right to Access: You can request to know what personal information we hold about you.
-
Right to Rectification: You may request corrections to any inaccurate or outdated information.
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Right to Erasure: After account closure, you may request that your data be deleted (except where retention is required by law).
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Right to Portability: You can request a copy of your data in a machine-readable format.
-
Right to restrict processing: You may request that we stop using your information for specific purposes.
-
Right to Object: You can opt out of marketing communications or object to specific types of data processing.
To exercise any of these rights, email us at support@zoya99.fun. We will respond within 30 business days.
8
How Long We Keep Your Data
Zoya99 does not retain your data longer than necessary. Our general policy:
- Active account data: retained for as long as the account remains active
- Financial transaction records: 5 years after account closure (for legal compliance)
- KYC documents: 5 years after account closure (as required by regulators)
- Support chat history: 2 years
- Cookie & analytics data: 13 months
- Other personal data: deleted within 90 days of account closure
Data may be retained for longer periods in cases of legal obligations, active disputes, or security investigations. You will be informed if this applies.
Zoya99 is strictly an 18+ platform. We do not knowingly collect data from minors. If a minor has registered by mistake, their account will be closed immediately and all associated data will be deleted.
If you suspect that your child or an underage member of your household is using zoya99, please contact us immediately at support@zoya99.fun.
10
Changes to the Privacy Policy
We may update this privacy policy as required by business or legal obligations. How we notify you depends on the nature of the change:
- Minor Changes: The last updated date on this page will be revised accordingly
- Moderate Changes: A notice will be posted on the platform
- Major Changes: An SMS will be sent to your registered mobile number, at least 15 days in advance
Continued use of the platform after any changes constitutes your acceptance of the updated policy.