Zoya99's Terms & Conditions — Clear and straightforward

These Terms and Conditions ("Terms") form a legally binding agreement between the zoya99 platform and its users. By registering an account or using the platform, you are deemed to have fully accepted these Terms.

Zoya99 is an international online gaming platform operating under a valid license. We are committed to providing users in Bangladesh with a safe, transparent, and enjoyable gaming experience.

If you find any part of these Terms difficult to understand, please contact our support team — we're happy to walk you through it in plain language.

To open an account on zoya99, you must register with accurate and up-to-date information. Providing false details may result in account termination and forfeiture of any deposited funds.

What you'll need to register:

• Active Bangladeshi mobile number (verifiable)
• Full legal name (as it appears on your National ID)
• 18 years of age or older
• An active payment account (bKash/Nagad/Rocket)

Each person may only hold one account. Attempting to open multiple accounts using the same mobile number, payment account, or device will result in the immediate suspension of all associated accounts.

Keeping your account password and login credentials secure is your responsibility. zoya99 will not be held liable for any losses resulting from sharing your login details with others.

Zoya99 strictly enforces an 18+ policy. If the age declared at registration is found to be false, the account will be closed and any deposited funds will not be refunded.

For large withdrawals or suspicious activity, we may request a copy of your National ID or passport. This is part of our KYC (Know Your Customer) process and is done strictly for your security.

All financial transactions on zoya99 are processed in Bangladeshi Taka (BDT). We support deposits and withdrawals via bKash, Nagad, and Rocket.

Deposit Rules:

• Deposits must be made from the member's own mobile banking account
• Deposits from third-party accounts are not permitted
• Deposits are usually credited instantly; if there is a delay, please contact support
• The minimum deposit amount is specified on the platform

Withdrawal Rules:

• Withdrawals can only be made to the same payment method used for the deposit
• Large withdrawals may be held until KYC verification is complete
• Withdrawal processing typically takes 1–24 hours
• Additional verification may be required for unusual transactions

If a deposit doesn't reflect in your account or a withdrawal is delayed, please contact our support team with a screenshot of the payment. We're committed to resolving all such issues within 24 hours.

Zoya99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which you should read before claiming.

General Bonus Terms:

• Each bonus comes with specific wagering requirements that must be met
• Withdrawals will not be processed until the bonus wagering requirement has been met
• Attempting to claim the same bonus more than once will result in account suspension
• Any unused bonus will be automatically cancelled once it expires
• Bonus funds cannot be used on certain games — the list is available on the promotions page

Zoya99 reserves the right to modify or cancel any bonus offer. However, bonuses already claimed will remain subject to the terms that were in place at the time of claiming.

All game outcomes on zoya99 are determined by internationally certified RNG (Random Number Generator) technology — fully fair and unbiased.

• If a game is interrupted mid-round due to a technical issue, the bet for that round will be refunded
• If an event is cancelled in Sports Betting, the related bet will be voided and the stake refunded
• If there is an error in the displayed odds or payouts, zoya99 reserves the right to void the affected bet
• In live games, the dealer's announcement is considered final

Any complaints regarding a game result must be submitted to support within 24 hours. Complaints raised after this window may not be considered.

Any of the following actions will result in immediate account closure and legal action where necessary:

• Using automated bots or software to play games
• Creating or operating multiple accounts
• Using or sharing another member's account
• Intentional exploitation of system glitches
• Using the platform for money laundering or illegal fund transfers
• Harassing or behaving inappropriately toward other members
• Claiming bonuses using false information

You can request to close your account at any time. Once you contact our support team, the account will be closed within 48 hours. Please make sure to withdraw any remaining balance before the closure.

Zoya99 may also suspend or close an account for any of the following reasons:

• Terms Violation
• KYC Verification Failed
• Fraud or Suspicious Activity
• Extended inactivity (over 12 months)

If an inactive account still has a balance, you can reactivate it by contacting our support team.

Zoya99 is an entertainment platform. Wins and losses depend entirely on chance and skill. zoya99 is not responsible for any losses incurred during gameplay.

• We are not liable for game losses caused by internet disconnection
• If a session ends due to a device issue, the game will resume from the last saved state
• Maximum liability will never exceed the total deposits made within any 7-day period

Your personal information is extremely important to us. We will never sell your data or share it with third parties without authorization.

For more details, visit our Privacy Policy Read it to understand our complete policy on data collection, use, and protection.

Zoya99 may update these terms at any time. For significant changes, we will notify you via SMS or email to your registered mobile number at least 7 days in advance.

Continued use of the platform after any changes constitutes acceptance of the updated terms. If you do not agree with the new terms, please withdraw your balance before closing your account.

If you have any questions or complaints regarding these terms, please reach out to us through the following:

• Email: support@zoya99.fun
• Live Chat: Available 24/7 from any page on the platform
• Response time: Average processing time: 5 minutes

We believe every dispute can be resolved through open dialogue. If you have any concerns, please reach out to us directly first.